Frequently Asked Questions
What kind of wood are your signs made from?
Depending on the design, all of our signs are made from either cedar or premium select pine. All of our wood is personally hand selected to insure the least amount of defects possible. However, please note that wood is a natural product and we do not consider all knots to be "defects". The wood grain pattern and knots add to the beauty of our signs, and help to create the unique quality of a custom carved sign.
What kind of finish do you use? Can I display my custom carved sign outdoors?
We currently use two different types of finish on our signs, depending on the design and its intended use.
Most of our designs are intended for indoor use. For those, we currently use Minwax® Fast-Drying Polyurethane, which is a clear, oil-based, durable protective finish.
* Provides long-lasting beauty and protection to any interior wood surface.
* Among the most durable coatings for wood protection.
For designs intended for outdoor use, we currently use Minwax® Helmsman® Spar Urethane, which is specially formulated as a protective clear finish for exterior or interior wood exposed to sunlight, water, or temperature changes.
* Contains UV blockers to reduce the sun's graying and fading effects.
* Forms a protective barrier against rain and moisture.
* Special oils allow the finish to expand and contract with the wood as seasons and temperatures change.
If you intend to display your sign outside, please let us know upon ordering and we'll be sure to use the Spar Urethane in order to give your sign the best protection possible!
Do you create custom designs?
Absolutely! All of our designs are fully customizable. If you want a specific design that you do not see on our site, send us a message through our CONTACT page. We will be happy to work with you on creating that perfect design!
How do I hang my sign? Is hardware included?
For your convenience, we add a keyhole slot into the back of all of our one-sided signs.
If you would prefer to hang your sign with eyelet screws, we will happily include two eyelet screws and two s-hooks free of charge if you request this during the checkout process (add comments).
All two-sided signs and "riders" will automatically come with two eyelet screws and two s-hooks for hanging, at no additional cost to you.
How long will it take for my order to be processed?
All orders typically ship out within 10 days.
If you have requested any customization to a standard design, or if you have requested a full custom design, then we have a few extra steps. Once your order has been received, one of our designers will contact you via email typically within 24 hours. We will immediately begin designing your custom sign and will send you a computer generated proof for your approval. If any changes are desired, we will edit and re-send up to 3 proofs at no extra charge. After all, our ultimate goal is to create a custom carved sign that you will cherish for years to come and we won't be happy until YOU are happy!
As soon as we receive your approval for the design, your order will immediately be placed in the queue to be carved. All of our signs are custom carved for each order to your specifications and we do not keep an inventory of stock signs. Typically, orders are completed and ready to ship within 10 days of receipt. This timeframe can, however, grow longer during our busy season which includes major holidays... especially June (wedding season), Father's Day, and Christmas. During these times, we highly recommend getting those orders in early!
Do you accept international orders?
Unfortunately, we do not ship outside the continental United States at this time.